Verizon Tech Coach is there for you
With Verizon Mobile Protect, premium Verizon tech support is only a call or chat away.
Ask our Tech Coach experts anything
Yes, anything. Get tech help quickly and with care when you call or chat.
Verizon Tech Coach support in your back pocket
- Our Tech Coach experts help thousands of customers every day.
- You can chat or call a Tech Coach in seconds, anytime.
- We'll provide tips about device setup, digital security, and more.
Reach out to a Verizon Tech Coach expert
Download the Tech Coach app for live, on-demand access to expert support 24/7, included with Verizon Mobile Protect.
- Transfer your contacts, photos, and videos between devices.
- Optimize your device's performance–battery, speed, and storage.
- Use your device to its fullest potential for email, games, and more.
- Connect with wireless networks and devices in and out of your home such as Wi-Fi, apps, printers, computers, TVs, and more.
Access your Verizon Mobile Protect benefits
- Pro On the Go same-day delivery and setup1
- Cracked screen and back glass repairs for select smartphones2
- $99 damage replacement deductible per claim,3and more
Tech Coach experts are waiting
Need help backing up your smartphone, using Wi-Fi calling, or connecting to Bluetooth®? Don’t sweat it. We’re here to help, 24/7.
1. Available for approved insurance claims for replacement of select smartphones in select locations and is subject to claim approval time, inventory and technician availability and other criteria, which are subject to change at any time. Also available for new devices purchased on Verizon.com dependent on delivery location, device availability, time of purchase and availability of setup expert.
2. Available in select locations and subject to inventory, parts, and technician availability and other criteria, which are subject to change at any time. Devices with damage to the screen and back glass are not eligible for repair unless the device is eligible for both cracked screen and back glass repair (if ineligible for repair, damage replacement deductible applies). Visit phoneclaim.com/verizon to check current device eligibility. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts, and may contain original or non-original manufacturer parts, and may void the manufacturer warranty. Repair options may include in-store repair, mail-in repair or at-home repair.
3. The $99 damage deductible will apply for all damage that is ineligible for cracked screen repair. The $99 damage deductible will not apply if your loss and theft deductible is under $99. In such cases, the damage deductible will be the same as your loss and theft deductible.
The Asurion trademarks and logos are the property of Asurion, LLC. All rights reserved. Apple, iPhone, FaceID and App Store are trademarks of Apple, Inc. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks appearing herein.