Cox Mobile Protection
When the unexpected happens, we can help you save money and get reconnected quickly.
See full Program Terms & Conditions.
We’ve got you and your device covered
The Cox Mobile Protection Plan provides coverage in the event of device loss, theft, malfunction, and more. And it’s easy to save money and get reconnected—fast.
The cost of your plan, which is based on device type and tier, starts at $7 per month. Device protection enrollment is available for customers purchasing a new device or bringing their own.
We’ll have your device back the next day
You can get a replacement device as soon as the next day¹ and access tech support for these services:
- Activating and setting up your device
- Transferring your data and photos to your new phone
- Connecting your new device to other smart devices—even your car
- Personalizing your settings, including backups and security
With unlimited cracked screen repairs2 for only $29 per claim, we’ll fix your phone screen as many times as needed and as soon as the same day.
If your phone no longer holds a charge, it could be time for a new battery. Good thing you get unlimited battery replacements3 with your plan.
Access to the Asurion Photos® app on your phone lets you enjoy automatic uploads, unlimited full-resolution cloud storage4, and expert editing tips.
Have a device you want to trade-in?
You can trade-in your device when purchasing a new device by visiting a Cox Mobile store near you, making a purchase on Cox.com or speaking with a Cox Mobile rep. Ready to trade-in your device?
What devices are eligible to trade-in?
How many trade-ins can I complete at once?
When can I trade-in a device?
Can I get my device back if I change my mind?
What do I need to do before trading in my device?
How will I receive credit for my trade-in device?
How do I complete my trade-in?
Cox Mobile Protection Plan is a combination of insurance, service contract, and technical support. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent #1001000131) is the Agent and provides claims servicing under this program. Includes insurance similar to other insurance sold separately for up to $4.25. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc., and Asurion Mobile Applications, LLC. Cox Mobile logo is a registered trademark of Cox Communications.
Apple, iPhone, and iPad are trademarks of Apple, Inc. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks appearing herein.
1. Claims fulfilled with a replacement device and approved by 11 pm ET Mon-Fri (8:30 pm Sat) will be shipped and in most cases delivered the next day (excluding Sunday). Replacement devices may be new or refurbished of the same or like kind and quality model. Device color, brand, model, and features may be different.
2. Cracked screen repair is available for select smartphones. Same-day repair option depends on claim approval time, parts availability, and technician availability.
3. Available for eligible phones outside of the manufacturer’s warranty period that power on but fail to hold an adequate charge after diagnostic testing. Available for select phones in select areas.
4. There may be limitations on the size of each video that is to be backed up and secured