You're ready to game, but your Xbox Series X™ controller won’t charge. Maybe the light won’t turn on, or the battery drains as soon as you unplug it. Before you assume the worst, there are a few simple fixes that might get you back in action.
At Asurion, we help gamers troubleshoot problems like this every day. Here’s how to fix Xbox Series X controller charging issues so you can get back in the game.
Why is my Xbox Series X controller not charging?
Your controller may not be charging due to:
- A faulty cable or charging dock – The cable or dock may be damaged or not providing power.
- Battery issues – Rechargeable batteries can degrade over time, preventing them from holding a charge.
- Dirty charging ports – Dust and debris in the USB-C port can block the connection.
- Firmware problems – Outdated controller firmware may cause charging issues.
- Power source issues – The power outlet, console, or USB port may not be delivering enough power.
How to fix Xbox Series X controller charging issues
Try these troubleshooting steps to resolve the problem.
Check the charging cable and power source
A damaged cable or weak power source could be the reason your controller isn't charging. Checking these first can help rule out simple hardware issues.
- Try a different cable – Use another USB-C cable to rule out a faulty one.
- Switch power sources – Plug the cable into a different USB port on your Xbox, a power adapter, or a wall outlet.
- Check the charging dock – If you’re using a dock, try charging directly with a USB-C cable.
Clean the USB-C port
Dirt and debris in the charging port can prevent a proper connection. Cleaning it can restore a solid power link.
- Turn off the controller and unplug it from the charger.
- Inspect the USB-C port for dust or debris.
- Use compressed air or a toothpick to gently remove any blockage.
- Reconnect the charger and check if the controller charges.
Reset the controller
A quick reset can fix minor glitches that may be preventing your controller from charging properly.
- Press and hold the Xbox button on the controller for 10 seconds to turn it off.
- Wait a few seconds, then turn the controller back on.
- Try charging again to see if the reset fixed the issue.
Update the controller firmware
Firmware updates often include bug fixes that can resolve charging issues and improve overall performance.
- Connect your controller to the Xbox using a USB-C cable.
- Press the Xbox button, then go to Profile & system > Settings.
- Select Devices & connections > Accessories.
- Choose your controller, then select Firmware version > Update now.
Replace the rechargeable battery
Over time, rechargeable batteries lose their ability to hold a charge. Swapping in a new one can restore full battery life.
If your controller is still not charging, your battery pack may need to be replaced.
- Remove the battery pack and check for any damage.
- Replace it with a new Xbox rechargeable battery pack.
- Try charging again using the new battery.
If you’ve tried these steps and your controller still isn’t charging, visit your nearest uBreakiFix® by Asurion store for expert support.
FAQ
Why won’t my Xbox Series X controller hold a charge?
The battery pack may be worn out or faulty. Try replacing it with a new rechargeable battery pack.
Can I use regular AA batteries instead of a rechargeable pack?
Yes, Xbox Series X controllers support AA batteries as an alternative to rechargeable battery packs.
How do I know if my controller is charging?
When charging, the Xbox button should pulse. If it stays off, try a different cable or power source.
What if my controller only charges when plugged into the console?
This could indicate a battery issue. Try a different USB-C cable, update the firmware, or replace the battery pack.
