Start, resume, or track your Verizon claim
Have a Verizon Home Device Protect plan? Start a home tech claim
Asurion is trusted by 300 million customers worldwide.
What’s the deductible for my Verizon mobility claim?
Tell us about your device. For mobile claims, estimate is based on your chosen device and Verizon Protection Plan. If you are not enrolled, estimate is based on single device coverage.
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Which type of account do you have?
How our claims process works
1. Tell us what's wrong
Answer questions about your device and determine if you're eligible for a repair or replacement. Start a claim
2. Choose an option
Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.
3. Track your claim
Stay updated on your claim every step of the way. We'll get you back up and running fast. Track your claim
4. Enjoy your device
Get your device back to normal and get back to life. We'll make sure it's set up and activated.Get support for your device
Upload your documents here
If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.
Verizon Home Device Protect
Protect all your eligible home products with one simple plan.
Shipping Schedule for Replacements
| Complete your claim before | Receive your device |
| 12am CT Monday - Friday | Next day (Saturday delivery where available) |
| 12am CT Saturday | Monday |
| 10am CT Sunday | Monday |
Same Day Delivery & Set Up*
| Complete your claim before | Receive your device |
| 4pm your local time Monday - Sunday | Same day delivery and set up is available for select devices |
* Same day smartphone replacement eligibility will be determined at point of claim, contingent on certain criteria, including customer location, technician availability, and inventory availability