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Your Amazon claims, made simple

How our claims work

Share your troubles

Select the item you need help with and describe the issue.

Leave it to the experts

Once approved, we’ll start on your quick repair or reimbursement.

Track your claim

View real-time updates every step of the way.

Have a question? We’ve got answers.

Check out our frequently asked questions or view your Terms and Conditions.

How do I start a claim?

How does an Asurion Complete Protect subscription work?

Is there an aggregate claim limit?

How do I cancel my plan?

What’s covered by my plan?

What other benefits are included in my plan?

What’s not covered by my plan?

What types of products are eligible for this plan?

What’s the difference between a manufacturer’s warranty and an Asurion Complete Protect plan?

Is Asurion Complete Protect worth it?

Add more care to your cart

From everyday essentials to the tech you love, get more coverage for more of your Amazon items with Asurion Complete Protect. $16.99/month + tax.

Asurion is trusted by nearly 230 million worldwide.
4.6 google rating
4.6 consumer affairs rating
4.5 amazon rating