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Cox Mobile Protection

When the unexpected happens, we can help you save money and get reconnected quickly.

See full Program Terms & ConditionsProgram Terms & Conditions.

We’ve got you and your device covered

The Cox Mobile Protection Plan provides coverage in the event of phone loss, theft, malfunction, and more. And it’s easy to save money and get reconnected—fast.

The cost of your plan, which is based on device type and tier, starts at $7 per month. At this time, device protection enrollment is only available at the time of device purchase.

Asurion delivering a device to a customer's doorstep

We’ll have your device back the next day

You can get a replacement phone as soon as the next day¹ and access tech support for these services:

  • Activating and setting up your device
  • Transferring your data and photos to your new device
  • Connecting your new phone to smart devices—even your car
  • Personalizing your settings, including backups and security
cracked mobile phone screen

Fix your cracked screen

With unlimited cracked screen repairs for only $29 per claim, we can fix your broken phone screen as soon as the same day.2

phone with a dead battery

Replace batteries fast

If your phone no longer holds a charge, it could be time for a new battery. Good thing you get unlimited battery replacements3 with your plan.

photos and a cloud

Keep your memories safe

Access to the Asurion Photos® app lets you enjoy automatic uploads, unlimited full-resolution photo and video cloud storage4, and expert editing tips.

A person holding a phone that says need help with your battery life?

Access your plan benefits 24/7 in your account

Ready to explore what your Cox Mobile Protection Plan has to offer? Your account has everything you need in one place. Check out device setup guides, run performance checkups, or start a claim in the easy-to-use portal. You’ll have access to your account just days after enrolling. Sign in or create a new account to get started.

Visit your account
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Enjoy knowing we have you covered

When something happens to your device, we’ll be here to help. Start or manage a claim anytime.

Start a claim

Have a device you want to trade-in?

You can trade-in your device when purchasing a new device by visiting a Cox Mobile store near you, making a purchase on Cox.com or speaking with a Cox Mobile rep. Ready to trade-in your device?

Upgrade now

How does the Cox Mobile trade-in process work?

What devices are eligible to trade-in?

How many trade-ins can I complete at once?

When can I trade-in a device?

Can I get my device back if I change my mind?

What do I need to do before trading in my device?

How will I receive credit for my trade-in device?

How do I complete my trade-in?

Asurion

Cox Mobile Protection Plan is a combination of insurance, service contract, and technical support. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent #1001000131) is the Agent and provides claims servicing under this program. Includes insurance similar to other insurance sold separately for up to $4.25. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc., and Asurion Mobile Applications, LLC. Cox Mobile logo is a registered trademark of Cox Communications.

Apple, iPhone, and iPad are trademarks of Apple, Inc. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks appearing herein.

1. Claims fulfilled with a replacement device and approved by 11 pm ET Mon-Fri (8:30 pm Sat) will be shipped and in most cases delivered the next day (excluding Sunday). Replacement devices may be new or refurbished of the same or like kind and quality model. Phone color, brand, model, and features may be different.

2. Cracked screen repair is available for select smartphones. Same-day repair option depends on claim approval time, parts availability, and technician availability.

3. Available for eligible devices outside of the manufacturer’s warranty period that power on but fail to hold an adequate charge after diagnostic testing. Available for select devices in select areas.

4. There may be limitations on the size of each video that is to be backed up and secured.