Need to know
- Common fix: Restart your DIRECTV receiver or streaming device to clear temporary errors.
- Error codes: 721 and 928 are the most common—and both are easy to fix in minutes.
- Streaming tip: Buffering or freezing often means weak Wi-Fi—restart your router or move closer.
Nothing is more frustrating than settling in for your favorite show only to be greeted by an error code or a frozen screen. Whether you're dealing with the classic “DIRECTV app not working” scenario or staring at mysterious error codes like “721” or “928,” we've got your back.
At Asurion, we help millions of customers solve their tech problems every day. DIRECTV issues are no exception.
Most DIRECTV problems have simple solutions you can tackle yourself in just a few minutes. Let's dive into the most common issues and get your entertainment back on track.
Common DIRECTV error codes
Error codes might look intimidating, but they're actually your device's way of telling you exactly what's wrong. Think of them as digital breadcrumbs leading you to a solution.
DIRECTV error code 721: Channel subscription issues
What it means: You're trying to watch a channel that's not included in your subscription package, or your receiver isn't getting the programming information for that channel.
How to fix it:
- Check your channel lineup to confirm the channel is part of your package.
- If you have subscribed to the channel, refresh your service by going to Manage Receivers > Refresh Receiver next to the affected device.
- Wait a few minutes, then restart your receiver by pressing the red button on the side (or inside the access card door on some models).
- If that doesn't work, unplug the power cord for 15 seconds and plug it back in.
DIRECTV error code 928: Wireless Video Bridge problems
What it means: There's a connection issue between your receiver and the Wireless Video Bridge, which helps distribute your DIRECTV signal throughout your home.
How to fix it:
- Locate your Wireless Video Bridge—it’s usually a small white box.
- Unplug it for 15 seconds, then reconnect it.
- Check all cable connections to make sure they're tight and properly connected.
- Confirm the bridge is positioned away from other wireless devices that might cause interference.
- Wait for the bridge to fully restart—this may take several minutes.
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Other common error codes
- Error code 771: Signal issues. Check for loose coaxial connections or obstructions blocking your satellite dish.
- Error code 14: Authorization problems. Refresh your receiver and ensure your account is current.
- Error code 724: Package mismatch. Similar to 721, verify your subscription includes the channel you're trying to access.
DIRECTV app and streaming errors
Streaming issues can be even more maddening than traditional error codes because they often happen right in the middle of the good parts. Here's how to tackle the most common DIRECTV streaming problems.
DIRECTV app not working or crashing
When your DIRECTV app keeps closing, won't open, or crashes unexpectedly, the culprit is usually outdated software or a temporary glitch.
Try this:
- Force close the app completely and reopen it.
- Check your device's app store for DIRECTV app updates.
- Restart your streaming device or phone.
- If problems persist, uninstall and reinstall the app entirely.
Streaming, buffering, or freezing
Constant buffering or frozen video is typically a sign that your internet connection can't keep up with streaming demands.
Try this:
- Test your internet speed—you need at least 8 Mbps for HD streaming.
- Move closer to your Wi-Fi router or switch to a wired connection if possible.
- Close other apps or devices using your network.
- Restart your modem and router by unplugging them for 30 seconds.
Sign-in or playback errors in DIRECTV STREAM
Authentication problems are common, especially after app updates or when switching between devices.
Fix steps:
- Log out of the app completely, then log back in with your credentials.
- Clear the app's cache (Android) or offload the app (iOS).
- Check that your DIRECTV account is active and payments are current.
- Try signing in on a different device to rule out account issues.
How to fix DIRECTV app and streaming issues
When basic troubleshooting doesn't solve your DIRECTV problems, it's time to dig deeper.
Restart your receiver or streaming device
This classic “turn it off and on again” approach works because it clears temporary files and resets network connections.
For DIRECTV receivers:
- Press and hold the red reset button for 20 seconds for a factory reset.
- For stubborn issues, you might need to repeat this process multiple times.
- Allow several minutes for the receiver to fully restart.
For streaming devices:
- Unplug the device from power for 30 seconds.
- Plug it back in and wait for a complete restart.
- Reopen the DIRECTV app once the device is fully loaded.
Update the DIRECTV app and device software
Outdated software is often the cause of many streaming issues. Keeping everything up to date prevents compatibility issues and provides access to bug fixes.
App updates:
- For iOS users: Open the App Store, tap your profile, and look for DIRECTV in pending updates.
- For Android users: Open Google Play Store > your profile > Manage apps & device.
- For Fire TV or Roku: Apps usually update automatically, but you can force updates in settings.
Device updates:
- Check your streaming device’s system settings for software updates.
- Smart TVs often update automatically overnight, but manual checks ensure you’re up to date.
Test your internet connection
Poor internet performance is the root cause of most streaming issues.
Speed requirements:
- Standard definition: 3–4 Mbps
- High definition: 8 Mbps
- 4K content: 25 Mbps or higher
Testing tips:
- Use a speed test website like Fast.com or Speedtest.net.
- Test from the same device you’re streaming on.
- Run tests at different times to identify peak slowdowns.
- If speeds are consistently low, learn how to improve your home internet speed or fix a TV that won’t connect to internet.
Refresh your service (receiver refresh)
Refreshing updates your receiver’s programming information and clears stubborn error codes like 721.
To refresh:
- Log into your DIRECTV account online.
- Navigate to Manage Receivers > Refresh Receiver.
- Wait 5–10 minutes before testing channels again.
- You can also call DIRECTV at 1-800-531-5000 for a manual refresh.
Reinstall the DIRECTV app
When other solutions fail, reinstalling the app often resolves persistent issues.
Steps:
- Delete the DIRECTV app from your device entirely.
- Restart your device.
- Download the app again from your official app store.
- Sign in and test playback.
Contact DIRECTV support
If you’ve tried everything and problems persist, it’s time to call the pros. DIRECTV’s support team can run advanced diagnostics and identify issues you can’t see.
Before calling:
- Note specific error codes.
- Have your account information ready.
- Know your device model number.
- Be ready to describe when and how the issue happens.
How to prevent DIRECTV errors
Prevention is better than troubleshooting.
Quick maintenance checklist:
- Update the DIRECTV app monthly or enable auto-updates.
- Restart receivers and streaming devices weekly.
- Check cable connections quarterly—they loosen over time.
- Monitor your internet speed regularly.
- Keep your subscription current and confirm which channels you have.
Tried these steps and still need help? We got you. Get your tech problem solved when you call or chat with an expert now.
FAQ
Why does my DIRECTV show error code 721?
Error code 721 appears when you try to watch a channel not included in your package or when your receiver needs a service refresh.
Why is my DIRECTV app not working?
App problems usually stem from outdated software or weak internet. Try updating the app, restarting your device, and checking your Wi-Fi speed.
How do I fix DIRECTV buffering?
Constant buffering means your internet connection isn’t fast enough for smooth streaming. Test your speed, restart your router, or upgrade your plan.
How do I reset my DIRECTV receiver?
Press and hold the red reset button on your receiver for 20 seconds. Let it fully restart before testing again.
