Start, resume, or track your AT&T claim
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Have an AT&T HomeTech Protection plan? Start a home tech claim.
How our claims process works
Tell us what’s wrong
We'll ask you a few questions to find out whether we’ll need to fix or replace your phone. Start a claim
Choose an option
Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.
Track your claim
You’ll receive your repaired or replacement device as soon as the next day.1Track a claim
Set up your device
Once you get your device, our experts will help make sure everything works seamlessly. Get setup support
What’s my estimated repair eligibility and deductible or service fee?
Estimates are based on the chosen device and AT&T protection plan. If not enrolled, estimates are based on chosen device and single line protection.
When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.
Need to upload claim documents?
Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it here.
Plan benefits
Access all the protection and support services that come with your plan.Sign in to account
When will I get my replacement?
| Claim completed | Delivery day |
| Before 6pm ET on Monday–Friday | Next day |
| Before 3pm ET Saturday | Monday |
| Before 3pm ET Sunday | Tuesday |
If you have AT&T Protect Advantage, you may be eligible for same-day delivery and set up if you complete your claim before 4pm local time. Eligibility is determined during the claim process.
Shipping cost is included for all replacement devices.
Frequently asked questions
Is your phone screen cracked?
Lost or stolen phone?
View Terms and Conditions
HomeTech Protection claims
How do I get my exact deductible cost?
Asurion is trusted by 300 million worldwide.
1. Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.